Dear Patients,

We are aware of a technical issue that is causing some patients to receive multiple appointment reminders with conflicting information. For example, a message may incorrectly state your appointment is a telephone call when it is scheduled as a face-to-face consultation.

We sincerely apologise for any confusion or inconvenience this may have caused. Our team is working urgently to resolve this problem as quickly as possible.

If you have received a reminder and are unsure about the details of your upcoming appointment, please call our reception team to confirm.

Thank you for your patience and understanding.

Published: Oct 6, 2025