Heidi AI Scribe

What is Heidi AI Scribe

The practice is using Heidi AI Scribe to help us to write up our clinical notes

This listens to our consultations and quickly generates a summary which we check and then use to form the basis of our consultation note

It is both faster and more thorough than we can manage by hand and allows us to concentrate better on you, not on keeping notes

• It is accredited for use in the NHS and compliant with Data Protection law
• No recordings are made or stored by Heidi and it cannot access your medical history

If you wish us not to make use of this technology in your consultation just let us know and we will, of course, respect your request

Do I have to give consent?

Your consent is crucial. All clinicians are encouraged to obtain consent before using Heidi. You can withdraw your consent at any time.

Who has access to my medical information?

Only your clinician! We use strict and robust access controls and are GDPR and NHS compliant. Our systems are certified to global standards like SOC 2 and ISO 27001, ensuring the highest levels of data security and confidentiality.

Where is my data stored?

All data is locally hosted in the UK. This is how we prioritise data sovereignty and enhance data security, while also ensuring compliance with UK data protection regulations

How is my data used?

Our approach to data collection is threefold:

• Be Transparent: We clearly explain how we use your data in our Privacy Policy.
• Limit Collection: We only collect data that is essential for providing you our services or enhancing Heidi's effectiveness.
• Ensure Security: We restrict the disclosure, retention, and use of your data, ensuring it is safeguarded.

Our commitment ensures that every piece of information collected has a clear purpose, either to deliver the product you love or to improve Heidi's performance and accuracy

Do you store recordings of my appointment?

No. Conversations are transcribed simultaneously while they happen, meaning no recordings are ever stored. Notes that a clinician saves from the appointment will be added to your Electronic Health Record in your clinicians Practice Management System.