Friends and Family Test Feedback

 

See our latest results

88% Very Good
7% Good
2% Neither Good nor Poor
1% Poor
2% Very Poor
0% Don't Know

Patient feedback

Question: Please can you tell us why you gave your answer? Please tell us about anything that we could have done better.

Brilliant & professional service no change required
Posted on: 18/08/2026

The doctor was very helpful and understanding pleasant to talk to as always
Posted on: 17/08/2026

Had a pleasant and encouraging discussion with Dr Patel. Received the guidance and support I was in need of ahead of going on holidays.
Posted on: 15/08/2026

I did not want antidepressants. I know I was in trauma and grief after my sister's suicide, my instincts was that drugs were not the answer I did not want to supress or deny my feelings but I needed help navigating them as I was in overwhelm and despair. The talking therapy I had was second to none and pulled me out of a black hole where I contemplated suicide myself many times to a place of inner peace and acceptance
Posted on: 15/08/2026


Posted on: 15/08/2026

Attended an appointment for Blood Test. Appointment on time with very pleasant and friendly member of staff. Completed in just a few minutes. Thank you.
Posted on: 14/08/2026

I am happy with all staff at surgery , they are helpful friendly and listen , appointment system is easy and don’t have trouble getting appointments
Posted on: 14/08/2026

The gp listened to my concerns and made the necessary referral
Posted on: 14/08/2026

Doctors listening careful patient needs
Posted on: 13/08/2026

Efficient and diligent nurse assisant. Very careful when taking the blood and very gentle and caring.
Posted on: 12/08/2026

All staff very helpful and kind, always help me when i need it. Amy and Janki helped me a lot. Amy helped me with booking appointments which helped me a great deal
Posted on: 12/08/2026

Organised very quickly. Calm, kind doc
Posted on: 12/08/2026

Excellent service. Received an appointment the same day as I did an e-consultation. The Doctor was very thorough and sympathetic.
Posted on: 12/08/2026

Attentive, on time, counselling, reassuring, reflective and compassionate at a particularly stressful time in my life
Posted on: 11/08/2026

Very polite and informative
Posted on: 08/08/2026

Excellent care from dr shah senior. He is everything a dr should be
Posted on: 08/08/2026

I had a pleasant appointment, my doctor has checked on how I have been feeling for the past couple weeks, listened to my concerns and prescribed medication as needed for my condition.
Posted on: 08/08/2026

I had an excellent experience with De Deepa Patel. She was friendly, professional, caring and very attentive throughout the appointment. I felt listened to and understood, and everything was explained clearly. I really appreciated the time and care she took to address my concerns. Thank you for providing such a friendly and reassuring service. Highly recommended!
Posted on: 08/08/2026

Very efficient
Posted on: 07/08/2026

Dr Deepa Shah was friendly and very thorough .. great experience
Posted on: 06/08/2026

The GP was very kind, very professional and explained very clearly my condition.
Posted on: 05/08/2026

Very quick response to my posting a health issue
Posted on: 05/08/2026

No waiting time, doctor was engaging and helpful
Posted on: 04/08/2026

Appointment was very timely done
Posted on: 04/08/2026

Leon, the Pharmacist, was very good and professional
Posted on: 04/08/2026

Well experience GP Very thorough and very caring for my well being. Good listener.
Posted on: 04/08/2026

On time, efficient, friendly and informative
Posted on: 01/08/2026

Very professional
Posted on: 31/07/2026

I would like to say a big thank you to everyone at my GP surgery. I am very happy with the care and support I have received. The doctor listened carefully to my concerns and referred me for different medical tests, which I really appreciate. The reception staff are always kind, polite, and helpful. Even though my English is not very good, I was provided with a Polish interpreter, which made me feel comfortable and understood. I am very grateful for this support. Overall, I am very satisfied with both the doctor and the whole team at my GP surgery. Thank you for your professionalism, kindness, and excellent care.
Posted on: 31/07/2026

Dr Shah showed interest in my mother’s health. He was extremely supportive of my mother and gave me some reassurance about her health.
Posted on: 30/07/2026

When I arrived at the G.P. the receptionist was friendly and helpful. In the consultation room the Doctor would first listen to my concerns, then clarify my doubts and mistakes, and finally explain the treatment to follow clearly and the reasons behind his decision. He also gave advice regarding appropriate nutrition and exercise to improve the health condition.
Posted on: 29/07/2026


Posted on: 29/07/2026

great and quality service, and very prompt people
Posted on: 29/07/2026

Appointment was on time, and able to get appointment on same day.
Posted on: 29/07/2026

Dr Rasha Was very attentive of my need in respect of my knees and organized the required tests and medication to sort discomfort. This was done speedily which is most impressive. Thanks dr Gadelrab
Posted on: 29/07/2026

When we arrived the monitor check in was not working. People were complaining about it but the receptionist was still asking for people to check in on the monitor. In the end multiple people did not che i in to their appointments
Posted on: 28/07/2026

Looking at my medical history I was given immediate appointment to see the GP GP listen to me passionately and advise me how to handle my pain
Posted on: 28/07/2026

Im very pleased with the way i was treated
Posted on: 26/07/2026

The nurse was so kind
Posted on: 25/07/2026

I really like GP because they have a very good attitude.
Posted on: 24/07/2026

Staff were very pleasant
Posted on: 24/07/2026

Seen on time and re-assuring consultation.
Posted on: 24/07/2026

Excellent experience
Posted on: 24/07/2026

My Doctor was very welcoming and attentive. He listened to my health issue and was very understanding and gave me good health advice and medication . the doctor didn’t rush me and took time to listen to me . Thank you
Posted on: 24/07/2026

The doctor was very attentive and understanding. I received good health advice and medication . The doctor didn’t rush me and I felt listened to
Posted on: 24/07/2026

I'm very happy with my GP ! They've been looking after me well . I emailed them in the afternoon and had appointment in the evening . Many thanks for the quick respond!
Posted on: 24/07/2026

I am always able to get a prompt response from the surgery and doctor. Doctors and staff are always very helpful and always show much empathy in whatever the problem.
Posted on: 23/07/2026

Service good all round, friendly helpful reception , really happy with my gp she always listens and try’s to solve whatever problem you have
Posted on: 22/07/2026

The consultation was good
Posted on: 22/07/2026

Always very helpful and compassionate.
Posted on: 18/07/2026

Dr Ali is an excellent GP. He was very thorough and took the time to listen carefully to my concerns. I never felt rushed, and everything was explained clearly.
Posted on: 18/07/2026

The called at appointed time. Spoke to and explained my concerns in a calm and assuring manner. Left me satisfied with the outcome. Although I am happy with the consultation and treatment, a little disappointed that it took over a week to get the appointment, leaving me anxious about my newly diagnosed condition. Please do not take this as a criticism. I am happy overall with the service provided by the my medical centre.
Posted on: 18/07/2026

The nurse was lovely and put me at ease. She gathered all the information about where I would be staying to ensure I had the correct vaccinations and any other medication that I would need. I felt confident with the treatment and the information provided.
Posted on: 17/07/2026

The doctor called immediately and made the necessary changes to the prescription with a view of monitoring the new prescription.
Posted on: 16/07/2026

I was attended to promptly and professionally.
Posted on: 16/07/2026

I am happy because I received the right support from staff. I wish they will keep up the good work
Posted on: 16/07/2026

Prompt response. Polite staff. I was able to book a face to face appointment. I was seen on time by the doctor. The doctor listened to my concerns and guided me accordingly. Very pleased with the Surgery.
Posted on: 16/07/2026

My appointment started on time and my doctor listened me very cearly and help me about my health problems.
Posted on: 16/07/2026

Attentive doctor
Posted on: 15/07/2026

I was seen on time by the nurse made me feel at ease. She took her time and didnt rush the appointment. She explained everything. I felt comfortable and in safe hands.
Posted on: 15/07/2026

The doctor really looked after me. Identified the problem and prescribed medication that relieved my symptoms. She then arranged a follow up to ensure I had improved. Really appreciative of the support and care.
Posted on: 15/07/2026

Dr Raj, was extremely kind, professional and he explained about the procedure which helped me not to be stressed and able to remain calm and respond well to the cure receiving. from Dr Raj a wonderful and very helpful. doctor.
Posted on: 15/07/2026

Accessible and on time for blood test. Also at GP surgery which is much better
Posted on: 14/07/2026

Saw Dr Gadelrab and she was kind, patience and thorough as always. She was also very efficient and explains things very well. All the GPs and admin staff that I had interacted with were all very professional and efficient. Thank you all.
Posted on: 14/07/2026

So fast, efficient and fun
Posted on: 14/07/2026

Not very log wait. Doctor Rakhi very pleasant and helpful.
Posted on: 14/07/2026

Dr Kushal was so polite and relaxed.
Posted on: 13/07/2026

Timely, professional and empathetic
Posted on: 13/07/2026

New process of submitting an e consult and the corresponding response times are really good. Generally my queries are resolved within a couple of days or sooner.
Posted on: 10/07/2026

Punctual, organised and helpful. Results available quickly too. Thank you.
Posted on: 09/07/2026

Had my health check done due to my age, before my doctors appointment. It was done very quickly and efficiently with lots of information supplied. Thank you Ulia Afterwards was seen very quickly by the Dr.
Posted on: 09/07/2026

I was very pleased with my recent appointment. Dr Shah listened to everything I had to say, was highly thorough, and quickly arranged the necessary investigations. He did a great job.
Posted on: 09/07/2026

As usual service was excellent. Kindness and efficiency.
Posted on: 09/07/2026

I had good feeling with the GP suggestios. She was very calm, nice and professional.
Posted on: 08/07/2026

The appointment was very useful with Dr K and all my queries answered - thank you
Posted on: 07/07/2026

The Nurse took the time to fully explain things and my options in very simple and straightforward terms without being patronizing…..the clinic service is highly appreciated
Posted on: 07/07/2026

Very quick response to initial online query, was given an appointment at a convenient time soon after, receptionist was very kind and patient (not only to me but I heard her with other parents too), doctor was also very kind and patient, knew what my condition was and explained clearly. Didn't feel rushed. All round excellent experience. Thank you so much Friern Barnet Medical Centre.
Posted on: 04/07/2026

They arranged an appointed the same day and the new medication has already made a difference
Posted on: 04/07/2026

Very understanding
Posted on: 03/07/2026

Everything went smoothly. Reception attended to me quickly and the nurse was pleasant and efficient.
Posted on: 03/07/2026

I really look forward to my sessions With Caroline…I have received excellent help … There is nothing that could be done any better Thank you
Posted on: 03/07/2026

B cause it’s true in the last two years I have noticed a improvement with appointments and doctors well done
Posted on: 03/07/2026

Only had blood today but nurse was friendly and chatted make me feel at ease , reception staff helpful when asked advice , good all round service as usual
Posted on: 02/07/2026

Dr Shah was very thorough
Posted on: 01/07/2026

Very welcoming, instant action on the matter. No waiting also. Overall very good.
Posted on: 01/07/2026

Nurse was excellent
Posted on: 30/06/2026

Kind and thorough
Posted on: 30/06/2026

Dr Kaushal shah went over & beyond AGAIN patiently listening to myself Miss Kiranjot Kaur & my mother Mrs Harbans Kaur Singh in her appointment straight after mine! He solved our health issues with listening attentively & deciding on the right course of action to take according to blood results & medical history & came to the root conclusion of what was deficient in the body & why the issue had occurred in the first place, we both felt peace of mind after he calmly & confidently explained things in an easy to understand manner & we left the surgery as if a huge weight had been lifted from us & his confident calm pleasant manner puts you at ease instantly & dr Kaushal answered all our queries very promptly & efficiently so we were fully satisfied before we left, this young impressionable experienced GP easily should be in a much higher position within in his profession as he has wisdom beyond his years & comes across as highly Experienced & extremely knowledgeable in his field, want to see him promoted much more further than he is right now as he has way too much potential on him & executes his work very well, he is extremely popular with all the patients & has a very good reputation within the community, heartfelt gratitude to Dr Kaushal for consistently acting fast & taking the right course of action always, this doctor is something else & we can easily see him as a professor in the very near future. Abundant Blessings & Gratitude from your loyal patients Miss Kiranjot Kaur & mother Mrs Harbans Kaur Singh.
Posted on: 27/06/2026

The GP who saw me was courteous and caring.
Posted on: 27/06/2026

The Dr was really lovely and very thorough. Very happy with my appt.
Posted on: 27/06/2026

She gave me excellent advice. Very reassured. I just wish I didn't have to wait a couple of days
Posted on: 27/06/2026

Unfortunately getting an appointment to see the doctor took over 5 days and initially it was a telephone appointment. After speaking with the doctor over the phone, he suggested an in person appointment for the following day. The doctor’s in person appointment was reassuring that there was no underlying issue and his advice was very much appreciated.
Posted on: 26/06/2026

Very Understanding
Posted on: 26/06/2026

The GP was friendly and listened to me and laid out all my options clearly
Posted on: 25/06/2026

Easy to book an appointment since moving online. Was seen that day.
Posted on: 25/06/2026

Doctor Gadelrab went out of her way to get to the bottom of my problem. I find that she’s an asset to the surgery, she goes above and beyond every time I see her!
Posted on: 25/06/2026

Very quickly given an appointment, the Dr I saw was very thorough, professional and gave clear guidance delivered sensitively to me so as not to make me unduly anxious. I was referred quickly and had an appointment date within 24 hours . Excellent service and would definitely recommend this practice to friends and family .
Posted on: 25/06/2026

I had no waiting time for my appointment I received a referral for an x-ray which i was able to have re next day and again no waiting
Posted on: 24/06/2026

My doctor listens and helps she always makes you feel she understands , reception girls always helpful
Posted on: 24/06/2026

From putting in an appointment request, to receiving a call from the surgery, to being booked in for an appointment and being seen by the wonderful doctor Pau, it was a great experience. Thank you Friern Barnet Medical Centre and thank you Dr Pau.
Posted on: 24/06/2026

Dr. Shah is an exceptional GP and physician who consistently demonstrates the highest standards of professionalism, knowledge, and patient care. He is incredibly knowledgeable, patient, and attentive, always taking the time to listen carefully, explain medical issues clearly, and ensure that his patients fully understand their treatment options. What sets Dr. Shah apart is his genuine commitment to the well-being of his patients. He goes above and beyond to provide the best possible healthcare, offering thoughtful advice and ensuring that every decision is made with the patient’s best interests at heart. We have always been grateful for his guidance, expertise, and compassionate care over the years, and this recent consultation was no exception. Once again, Dr. Shah provided outstanding service and support, reinforcing our confidence and trust in his care. We feel very fortunate to have him as our doctor.
Posted on: 23/06/2026

Prompt responses and urgent appointment arrangement.
Posted on: 23/06/2026

I had a very quick response to a skin photo I sent to Doctor who called me in a few days later. A really lovely doctor was very reassuring and kind. I also had a booked blood test the next day at the surgery and was treated so kindly and given a whole good check over
Posted on: 20/06/2026

It was really easy to get in contact with the gp and i received an appointment very quickly. All the staff are so amazing, from the reception staff to the doctors are all so kind and doing a great job.
Posted on: 18/06/2026

Great carin drs great surgery
Posted on: 18/06/2026

First time I had seen this doctor - he explained everything thoroughly before prescribed any medication. The waiting was not too bad!
Posted on: 17/06/2026

Very professional and kind health professional
Posted on: 17/06/2026

Always get appointments quick and calls back
Posted on: 17/06/2026

I received the best service from my GP specifically Dr Rasha Thanks again
Posted on: 17/06/2026

As usual excellent service at all levels
Posted on: 17/06/2026

I sent a request via the app and received an appointment to see my GP later that day - and it was out of office hours so I didn’t need to leave work early. That was so helpful.
Posted on: 17/06/2026

I was given an appointment within a couple of hours on filling out the request form. I was checked over thoroughly and asked lots of questions, which made me stop worrying so much.
Posted on: 16/06/2026

The doctor listened patiently to my issues.
Posted on: 16/06/2026

Very well explained and taken precautions for necessary medical treatment.
Posted on: 16/06/2026

The dr and instant follow up by the nurses thanks to great receptionist was faultless. Thank you
Posted on: 16/06/2026

Nurse was very helpful and explained everything
Posted on: 16/06/2026

Dealt with care and efficiency.
Posted on: 16/06/2026

I felt heard and I feel that my welfare is being well catered for
Posted on: 16/06/2026

Appointment booking was quick, and then rescheduled without any issue. the doctor listened and made the appropriate referrals. However, because I had several medical concerns, the Dr suggested I should have booked more than one appointment as time is short to check all concerns. But still thankfully listened to my concerns and made the necessary referrals.
Posted on: 15/06/2026

I was seen by a lovely doctor who was caring and very knowledgeable and concerned about my illness
Posted on: 14/06/2026

Dr Kushal listened very attentively to all the problems and gave sound medical advice. Helped me in understanding the situation better.
Posted on: 14/06/2026

Nothing , the service provided was excellent
Posted on: 13/06/2026

Very efficient and professional from the speed of booking to being seen by the doctor.
Posted on: 13/06/2026

I was very happy with the service I received. The receptionists were professional, courteous, and dealt with my appointment promptly. They were very helpful and ensured everything was handled efficiently. The doctor was also professional, informative, and took the time to explain everything clearly. Overall, I had a very positive experience.
Posted on: 13/06/2026

Staff were very understanding
Posted on: 12/06/2026

The nurse was extremely kind and efficient
Posted on: 09/06/2026

Didn't have to wait long to see the doctor. The surgery is very clean.
Posted on: 09/06/2026

Doctor examined thoroughly before prescribing medicines.
Posted on: 08/06/2026

I look forward to my appointments They have helped me tremendously… A very understanding…kind softly spoken Session ..there’s isn’t anything that could be done better Thank you
Posted on: 06/06/2026

I received a call from the Gp to discuss the problem, the correct action was taken and implemented.
Posted on: 06/06/2026

I had a prompt response about the problem, the correct action was taken
Posted on: 06/06/2026

Great service, minimal waiting times and good advice. Referrals are made and followed up.
Posted on: 06/06/2026

Doctor called within expected time , he dealt with my queries professionally and referred me to social prescriber promptly. I am happy with the service I received .
Posted on: 06/06/2026

The nurse asked relevant questions, listening to my issues.
Posted on: 06/06/2026

Filled in an online consultation form at 6.30pm Thursday and received an appointment for 10.30 Friday. Saw Dr Patel, who was a delight to see.
Posted on: 05/06/2026

Well the only thing that could improve is the online app when it keeps causing problems when we are trying to login
Posted on: 04/06/2026

Nurse made me feel relaxed when i was worried about having injections and felt handled well my concerns and answered well
Posted on: 03/06/2026

She was very thorough and understanding of the urgency of the situation and very helpful
Posted on: 01/06/2026

Reception staff courteous and very helpful And nurse who attends to me periodically tremendously kind hearted and acknowledges me. Very professional approach and doctors too. Always have time to listen and do their best. Thank you
Posted on: 28/04/2026