Friends and Family Test Feedback

 

See our latest results

89% Very Good
5% Good
3% Neither Good nor Poor
1% Poor
1% Very Poor
0% Don't Know

Patient feedback

Question: Please can you tell us why you gave your answer? Please tell us about anything that we could have done better.

I found the online enquiry form easy to use and my appointment was arranged quickly. The doctor was great and spent time with me, and listened to my concerns. She has arranged for various tests and also sent me follow up information which has been really helpful.
Posted on: 15/01/2026

Kind doctors and receptionists. Easy appointment bookings. Fast test results. Clean GP surgery.
Posted on: 15/01/2026

DR HR SHAH is an Amazing doctor and an asset to the surgery He is very professional at his job and goes way and beyond to help
Posted on: 14/01/2026

I’m Very happy with my experience at the surgeon. Dr Rasha Gadorab is excellent and always makes me feel reassured
Posted on: 14/01/2026

My triage request was dealt with immediately and I was called to the surgery.
Posted on: 14/01/2026

The doctors are very understanding and helpful especially Dr Shah (both of them)
Posted on: 13/01/2026

The Doctor referred me to a Hospital for the relevant treatment after they did preliminary tests to ascertain the cause. Very happy with my G.P. Practice, they have always provided excellent care.
Posted on: 12/01/2026

The Medical Team have always maintain their high standard of care when dealing with their patients. They are exceptionally caring and knowledgeable. The Receptionists work very hard. They are proactive, polite and always willing to help when needed. I was grateful to speak to one of the doctors( Dr.Raj) for follow up. He was thorough with his assessment. He acknowledged my concern and explained my queries clearly with understanding and reassurance. Thank you
Posted on: 12/01/2026

Have been with this Practice since 1967 when 15 years of age and now 73 years old. Dr Shah and Dr Patel arrived a few years later and 3 generations of my family have been looked after here. Things have changed but the Practice is wonderful understanding and Humane. Many thanks to the Whole Team Always. Regards Andrew Loizou
Posted on: 11/01/2026

The doctor was so kind and helpful with proper examination
Posted on: 09/01/2026

Dr Ramona was very helpful, kind, sympathetic, supportive and thorough.
Posted on: 09/01/2026

Very fast response to my online appointment request, had a call the next morning and seen same day . Seen by GP who listened to my symptoms, understood the issue quickly , examined me appropriately, gave clear diagnosis and management instructions, with follow up advice if situation changed and required more urgent assessment. As someone who comes from an NHS background , but also as a patient requiring care I was very impressed with the whole experience . I have no hesitation in recommending this practice to others looking to register with a local gp service.
Posted on: 09/01/2026

Rapid response to my online form. Offered a same day appointment to see GP. Saw GP who was very kind, professional and thorough. She listened carefully, prescribed antibiotics and also clear guidance as to what to do if the problem did not improve. Excellent service from beginning to end.
Posted on: 09/01/2026

The best Gp practice by far. Informative, compassionate and really wants what is best for patient. The service is quick and efficient. DR K Shah as always a brillint gp.
Posted on: 09/01/2026

I filled the online form, and five minutes later I received a call from the GP offering me an appointment. In addition, the Doctor was very professional and kind, made me feel relaxed.
Posted on: 08/01/2026

From the time I received a message for my test to the time I received the report and Dr consultation was pretty fast.
Posted on: 08/01/2026

It was good,but I would prefer face to face communication because you can discuss more details about your situation .
Posted on: 08/01/2026

Doctor and reception always helpful quick appointment , always made to feel they are listening
Posted on: 08/01/2026

Very good doctors and staff very good service
Posted on: 08/01/2026

I was given an early appointment. The doctor was very helpful and explained the condition in a way I understood very well
Posted on: 08/01/2026

No waiting and was seen on time. Doctor Shah always very helpful
Posted on: 08/01/2026

The receptionist at time needs to take a bit notice of what the patient says, in the end it got sorted and I was very happy in the end.
Posted on: 08/01/2026

She’s the best Doctor I had in my life
Posted on: 07/01/2026

I was seen at the appointment time and the doctor did a thorough evaluation and advised accordingly.
Posted on: 07/01/2026

The doctor explained what the problem is and asked me to get an X-ray done and has booked me for a scan I can not believe how she’s gone through this to get to the bottom of the problem brilliant doctor
Posted on: 06/01/2026

Got a very quick appointment
Posted on: 06/01/2026

The only thing I went is to improve the call waiting.
Posted on: 04/01/2026

A pharmacist phoned and asked me about the various medications i was on and agreed to alter the prescription so that I will get a more appropriate number of tablets. Getting too many at the moment.
Posted on: 04/01/2026

It was the first time I met Dr Shah. He was calm and listened to my concerns carefully and gave the necessary advice and reassurance that I required. I was also pleased that I did not feel rushed during the appointment.
Posted on: 01/01/2026

I saw Dr Patel about perimenopause symptoms and recommended advice from my private health assessment with Bupa. She was thoughtful professional and helpful. Much appreciated she has read the report and was able to prescribe the drugs and mentioned a useful service I could attend in Barnet that might help further.
Posted on: 01/01/2026

Dr refer me to hospital very quick
Posted on: 31/12/2025

The receptionists were very friendly and helpful. I didn't have to wait too long to see the doctor.
Posted on: 31/12/2025

I feel listened to and helped by the doctors. I have been coming here for over 10 years and am very happy with this practice.
Posted on: 31/12/2025

Dr Kushal Shah was was lovely as always. The appointment was very informative and reassuring. The issue was resolved in professional and kind manner. The staff on reception were friendly and welcoming, as well.
Posted on: 31/12/2025

I sent an online request for an appointment and the surgery contacted me approx 2 hours later to arrange. The GP was very thorough, took her time with me and I felt heard and treated well.
Posted on: 30/12/2025

I was impressed with the Dr that I saw. He examined my prostate, explain the options of taking drugs & side effects & gave me great advice. The Dr also examined my ears at my request plus booked an appointment to remove my skin fat tissue. I was very happy.
Posted on: 30/12/2025

Took care attention and informative
Posted on: 29/12/2025

Seen on time. Polite, reassuring and caring consultation.
Posted on: 28/12/2025

Initial results were discussed Further tests to be done and best manage my condition till then
Posted on: 26/12/2025

I am not happy about the new online consultation. If urgent care is needed patient have no choice than going to hospital. Make no sense.
Posted on: 24/12/2025

By far THE best Gp surgery. Thorough and proactive in helping patients. There is no nonesense. They really want to help and make a difference. You simply walk in. There are fully aware of why you have come in via the econsult. They do the necessary read of your medical history and it saves so much time. They listen and are incredibly compassionate. We recently brought our profoundly disabled son in as he is becoming an adult we are going through a daunting task of all the red tape we need to go through for everything. Having recently seen Dr H Shah, he knew what was needed. Gave the one form we needed and then supplied us with something else I was unaware I would really need soon with regards to the DWP. By doing so he saved me so much time as a carer reading the ins and outs online and then having to come in again and ask for it. I have been at this Surgery for a long time and have seen the changes made. Dr H Shah has truly made it an enviroment where there is respect and the patients are truly cared for. The staff are proactive also and happy. Other Gp surgeries could learn a lot from him.
Posted on: 24/12/2025

Dr was patient and listened to my concerns. She examined and gave advice accordingly. She was very accommodating since I was late for my appointment
Posted on: 23/12/2025

Excellent, I felt listened to. Very prompt actions from my GP. Than you
Posted on: 23/12/2025

Practical and sensible advice given by the Doctor
Posted on: 23/12/2025

I found the doctor who saw me to be very professional easy to talk to and answered all my questions . I am very happy with Frien Barnet Medical Centre.
Posted on: 23/12/2025

Amaizing service by a very professional and well qualified doctor,understanding all my previous medical issues and raising the required further investigation,I thank him for his thorough service
Posted on: 21/12/2025

The GP had clearly read my notes beforehand which was helpful so I didnt have to repeat much. She made good eye contact and was very clear in her questions and explanations. I had a very positive experience.
Posted on: 20/12/2025

Excellent service Thanks
Posted on: 18/12/2025

Lovely nurse. Appointment bang on time! Quick, efficient and as always, great service!
Posted on: 17/12/2025

When I go for an appointment and told them that I was in Ben, they didn’t dismiss me and gave me a same-day slot. Additionally, Hulye reminded me of the appointment 10 minutes before and was very kind and welcoming when I entered the surgery. Personal attention like this is wonderful!
Posted on: 17/12/2025

Friendly and helpful. It also help that we have good rapport together.
Posted on: 16/12/2025

The Nurse was very kind and helpful
Posted on: 16/12/2025

The nurse was attentive, friendly and caring. And I didn’t have to wait long to be seen!
Posted on: 14/12/2025

It is always a pleasure to see Dr H Shah senior, whom I and my family have known for nearly 30 years. He is the family GP which is what it should be. He is always sympathetic and knows all the family history as background information. He is also very knowledgeable and provides good advice.
Posted on: 14/12/2025

Once again, i would like to express my sincere gratitude to the receptionists and to all the doctors for working tirelessly in order to meet their patients needs with understanding and emphaty. Everytime i visit the surgery, i'm glad to say that i leave with a grateful heart. The Doctors have a special way of making their patients feel better after consultations. May i express my sincere appreciation and gratitude to Dr. Raj for seeing me last Friday. Thank you for taking the time to explain my medical issues, for being so patient and understanding.
Posted on: 14/12/2025

Everyone from receptionist to Dr Shah brilliant as always. Polite, helpful and caring with a heartwarming smile.
Posted on: 13/12/2025

My doctor listened me very carefully and helped me to reduce my stress level .. ı felt that everything is under control altough my siympyoms was very terrible.
Posted on: 13/12/2025

Dr shah is very thorough and listens to all my problems I’m having with my lower and back and hip and knees , referred me for xray and also mri then to check the result to see the next step thank you
Posted on: 11/12/2025

Doctors and staff friendly and helpful Always feel they are listening and explaining things to you, the new system seems ok and has worked for me so far when needing appointment
Posted on: 11/12/2025

Dr Shah listened to the issues raised, explained what may have contributed to the symptoms and what can be done to help to resolve them. He also made a referral to a specialist professional who will support and help
Posted on: 11/12/2025

Was called in on time,hulia was very welcoming and put me ar ease,very thorough and caring
Posted on: 10/12/2025

Easy to check in. Didn’t have to wait. Doctor was great and reassuring.
Posted on: 09/12/2025

Met by Doctor and was made to feel respected and listened to.
Posted on: 09/12/2025

The doctor was very kind and listened carefully to all the information I gave her isn’t relation to my health issues. She then responded in the best way and addressed my concerns quickly and very efficiently.
Posted on: 07/12/2025

Excellent service, thank you
Posted on: 06/12/2025

Prompt, efficient & caring service.
Posted on: 04/12/2025

Staff polite and I feel comfortable there
Posted on: 03/12/2025

Convenient time. Polite staff. Medical appointment very thorough
Posted on: 03/12/2025

Dr Shah listened to my concerns and provided me with options/advice which were greatly appreciated. The whole process from filling out the form to getting the appointment was very efficient.
Posted on: 02/12/2025

An efficient and fantastic Specialist Nurse Practitioner..she was reassuring, kind, supportive and thoroughly professional. Thank you!
Posted on: 01/12/2025

The doctor was very efficient and friendly
Posted on: 01/12/2025

Doc was welcoming and caring. Gave feedback and made a plan for next steps
Posted on: 01/12/2025

Always been very satisfied with everything at this surgery from reception to doctors especially Dr shah Junior and Dr shah senior .
Posted on: 30/11/2025

The nurse did good assessment on my overall health and also friendly and a good listener
Posted on: 29/11/2025

Amazing! Dr Kushan Shah came personally to my mother’s home to give her the flu and Covid vaccination, (he came via the chemist to collect the Covid vaccine) as she is immobile and district nurses weren’t administering them. He is so warm and professional- he went above and beyond and we are eternally grateful!
Posted on: 29/11/2025

I’m very happy with the service, very friendly, polite and welcoming staff
Posted on: 28/11/2025

Very punctual Smooth check in
Posted on: 27/11/2025

I was seen promptly and Toni the nurse is very efficient.
Posted on: 26/11/2025

From reception stuffs the nurse and especially the Doctor was so nice to explain to me and what to do my Heath
Posted on: 26/11/2025

The GPs and all the staff are extremely helpful and concerned about one’s well being…
Posted on: 26/11/2025

I went to have vaccinations. The practise nurse was welcoming and put me at ease. I was taken through a number of questions to establish what I needed. I was given invaluable advice to keep healthy while travelling in Indonesia. The injections were quick and painless. Everything about this appointment was helpful, informed and comfortable. Angela was so friendly and put any worries I had to rest.
Posted on: 24/11/2025

First of all, i would like to express my sincere gratitude to all Doctors and Receptionists for always trying their best to care and meet their clients needs with understanding and professionalism. The Receptionists are always helpful and willing to assist clients with the on line booking and querries if needed. I was grateful to be given an appointment to see Dr. Raj on Friday. I felt so relieved upon seeing him. He was thorough, attentive and very understanding whilst i was relating my physical symptoms. I felt reassured after having spoken to him. Friern Barnet Medical Centre is an asset to Barnet Community. They care and help a lot of people over the years.They have excellent Doctors and very good Receptionists.
Posted on: 23/11/2025

The nurse ( Hulya) who saw me was very kind, helpful, supportive and most of all very efficient !
Posted on: 23/11/2025

Overall good experience.
Posted on: 23/11/2025

The surgery arranged an appointment within 2 working days which was fantastic. They GP was able to deal with it this particular medical issue over the phone and sent a prescription over to the pharmacy. Generally I find the online portal very efficient.
Posted on: 22/11/2025

Lovely, genuine, caring doctor. Resolved the issue instantly. Excellent service.
Posted on: 20/11/2025

Recently moved into the area. Frien and Barnet Medical centre was recommended to me. So glad it was because my experience with them has been fantastic so far
Posted on: 20/11/2025

I was taken seriously. I was listened to. I was given help and plenty of options. Thank you x
Posted on: 20/11/2025

I was listen too. Had a examination to check everything wrong with me.
Posted on: 19/11/2025

I saw Doctor K.Shah yesterday morning the 18th, he is the most kind, caring and lovely Doctor. He listens and doesn't make you feel rushed. He is so calm and makes you feel at ease with your worries. He is a gem, 10 out of 10 Doctor, Thankyou so much x
Posted on: 19/11/2025

Dr Kushal Shah is amazing! Always helpful and so knowledgeable. He is an asset to the practice. His care and concern is evident and I am very lucky that he is my doctor. Thank you for everything you do.
Posted on: 19/11/2025

Great attentive listening
Posted on: 18/11/2025

Resolved everything I wanted quickly and easily
Posted on: 18/11/2025

A very helpful conversation with GP. I was impressed by his nutritional advice and came away, with good tips on how to manage the condition, should it re-emerge. As ALWYS, the service I receive from Friern Barnet is excellent. Keep up the good work. Regards. Gaynor
Posted on: 18/11/2025

The doctor was quite helpful. He discussed the results with me and advised. His approach was friendly and encouraging.
Posted on: 18/11/2025

Simply because the service was just that- very good.
Posted on: 17/11/2025

Prompt, friendly and efficient.
Posted on: 15/11/2025

Seen on time and questions answered. Very helpful and pleasant
Posted on: 15/11/2025

The most patient, understanding Doctor - always makes me feel better after my visit. Helps me to understand symptoms and explains clearly. Moreover, very supportive and caring.
Posted on: 15/11/2025

Lovely helpful reception staff. Lovely GP, listened to our concerns and expectations . Very caring as usual
Posted on: 15/11/2025

I had an appointment for flu jab and wanted to schedule a specialist blood test The nurse assured me that she will save me the hassle The blood test sample was taken there and it saved a lot of my time and pressure
Posted on: 15/11/2025

I have been given appointment soon after my request. Seen by the doctor on time. The doctor was very helpful and professional.
Posted on: 14/11/2025

The person i spoke to was extremely friendly and even though i kept telling her all the issues i had she was still level headed and listened to everything i had to say.
Posted on: 14/11/2025

Excellent service
Posted on: 13/11/2025

Dr Shah was incredibly kind and attentive. He listened carefully and answered all my questions and made me feel at ease throughout the visit.
Posted on: 12/11/2025

The GP was very understanding and explained every thing with out rushing .
Posted on: 12/11/2025

Dr Shah allowed me to speak with him with my concerns and did not make me feel rushed.
Posted on: 12/11/2025

Appointment was at 2pm surgery closed between 1 and 2 pm. Was 10 mins early had to wait outside till 2pm when the door opens luckily it had stop raining I suggest the door should open 15 min prior to opening time
Posted on: 11/11/2025

I was seen on time and felt that i was heard
Posted on: 11/11/2025

Everything is perfect, a real general practitioner, doctors, nurses and ladies in the office are very caring and very good, doctors are very caring and knowledgeable
Posted on: 11/11/2025

Dr K.Shah is always very helpful. He is knowledgeable and he understood my problem. He gave me a good advice. The reception team always try their best!
Posted on: 11/11/2025

All of my health issues were addressed Dr Shah and I left with prescriptions and advise for everything.
Posted on: 11/11/2025

I have found it so helpful and reassuring to be under the care of both Dr Deepa and Dr Kushal Shah over the last 6 months. They have been so supportive during ongoing health investigations and are always so caring and thoughtful. I feel comfortable to discuss my anxieties and symptoms with both of them, and they have been instrumental in me being seen sooner by various services. Thank you so much to you both!!
Posted on: 09/11/2025

The doctor listened to my concerns before deciding whether I would have to take a second opinion by contacting the consultant.
Posted on: 08/11/2025

Very caring, helpful and listens to me. Makes me feel comfortable!
Posted on: 08/11/2025

Because the doctors and all staff are very polite and helpful, very nice
Posted on: 06/11/2025

Starting with the receptionist, she attended me quickly,politely and advised me where to wait.The Dr was polite as well,explained me everything with a question and answer time,and assured of an appointment after the blood test results.
Posted on: 06/11/2025

The nurse explained what the vaccination was. She was very kind and chatty. I couldn't have asked for a better.
Posted on: 05/11/2025

Every thing including tests was top notch,Dr Shah took his time thank you.
Posted on: 05/11/2025

All very efficient and friendly- giving me time to ask questions and with good, clear explanations and answers. Thank you.
Posted on: 04/11/2025

Hulya, was very friendly and professional. Explained exactly what she was doing and why.
Posted on: 04/11/2025

I was seen very quickly by a lovely doctor who responded to my condition positively and made arrangements for a referral
Posted on: 04/11/2025

Dr K Shah is a fabulous family GP. He offers solid, contemporaneous advice and understands the difficulties encountered when suffering from several conditions concurrently. He is extremely approachable and professional.
Posted on: 04/11/2025

I am very pleased with the Gp support provided. Received kind care, medical advise and reassurance. The team I get in contact with provided all support needed in a promptly manner.
Posted on: 04/11/2025

I was given face to face check up by Dr Shah , he prescribed lotion for my skin infection and cream for dry skin.. this is what I wanted and I got it easily. Our practice is popular in this area. All my friends and relatives who go there say they are served well.
Posted on: 01/11/2025

I just wanted to say that I’m very happy with the staff, especially Susan at the reception and the kind doctor who did my check-up and took my blood test last week.
Posted on: 01/11/2025