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Friern Barnet Medical Centre
16st Johns Villas, Friern Barnet Road, N11 3BU

Tel: 0208 368 1707    Email: friernbarnetmedicalcentre@nhs.net

 

  

Other Important Information

Our practice is collaborating with NHS Business Service Authority(NHSBSA)who is providing NHS numbers for those patients that maybe suitable for electronic repeat dispensing prescriptions.  The information is obtained from NHS prescriptions submitted to the NHSBSA.  A member of our clinical team will contact these patients soon to explain the benefits of this service.


We are trying to stop patients wasting appointments at the surgery and at the hospital. We send text messages, phone to remind patients of their missed appointments and also gently alert patients while booking appointments to let us know if they do not require the appointment. Our policy is to use the appointment available well so that there is no wastage of appointments and shorten the waiting time for appointments.  As such, we warn the patients that they will be taken off our list if they continually DNA their appointments.

Please let us know by text or phone if you are unable to attend or do not require the appointment. A big Thank you to those patients who do let us know.

We are closed on Bank Holidays. If you require urgent medical care please contact Barndoc 02088650350 or Barnet Federated GPs on 02039486809 on bank holidays or at weekends.

Surgery will start doing extended hours from July to help working patients get appointments  late evening from 6.30 pm to 8.00 pm.  These appointments will be routine , pre- bookable appointments lasting 15 minutes with various doctors.

We participate in the National Diabetes Audit. Information for NDA can be downloaded from http://www.content.digital.nhs.uk/nda

Important Notice

We now have a new phone system installed.  All calls are recorded for training and monitoring purposes.

 

 

Test Results: Please call between 2pm and 3.30pm for your results as it is a quieter time and more privacy available.  The GP's also get a chance to mark them after their morning clinic.

Flu clinic  started end of  Sept this year(28th Sept first clinic) so please book your appointment for the flu jab. Nasal flu clinics for 2-5year olds started in October(no date yet as awaiting supply of nasal flus).

Help and emotional support during pregnancy and first year after having a baby:

contact IAPT Barnet on 03002225940

Breastfeeding support services:Ph 07815717055 to check which group is running in your area for free drop in service.

Those patients who need to see a GP but are unable to make it during the surgery times are now able to book an appointment with a doctor. They can be seen on a Monday or Friday late evenings to 8pm and Saturday and Sunday mornings at other surgeries. This service is organised by Pan Barnet as a pilot scheme. Please make note that it will not be your own GP that you see and the doctor who sees you will need to be given permission by you to access your records.

Travellers are advised to book an appointment with the nurse at least 4 weeks before travelling abroad. The nurse can check your records and advise you on the immunisation and guidance for your travel. You may need to go to a travel clinic for some of your jabs.

Special vaccines for set age groups:

Shingles vaccine offered to certian age groups only

Men B offered for babies born in May 2015 onward and those children falling in the catchup group.

We applied for zebra crossing outside the surgery as requested by patients but we have been turned down at the moment.

 

IMPROVING ACCESS

We now have a disabled bay outside the surgery for patient with disabled badge to park for upto 1 hour.

As a surgery, we are fully committed to providing improved services and access for our patients.

Each morning, one of our GPs will return calls to the patients requiring urgent appointment on the day.

Triage operates between 9am and 10am each morning and will be limited to a specific number of returned triage calls before the GP starts their surgery.

Appointments will be allocated for the morning specifically for patients who use the triage system and need to be seen by a GP or nurse.

 

Please note, we will still be operating the same system for pre-bookable appointments. We hope this new system will make pre-bookable appointments more readily available.

 

We hope this will mean:

- Faster and easier access to a GP for patients needing an appointment

- More efficient use of services for Patients and GPs

- Pre-bookable appointments remain available for patients with chronic illness.

 

As always, your feedback is important to us and we welcome any thoughts you may have. We thank you for your patience in the upcoming weeks while we launch this new system. We very much look forward to offering you an improved service.

 

Named Accountable GP

All patients have been allocated a named GP who is responsible for your care. This does not mean you are restricted to see that doctor only. You can make appointments with whichever doctor you wish to see irrespective of the named GP.

Results:

For results please call after 2pm when the phone line is not too busy. If you have patient access, you can ask your GP to give you permission to view your results on line.

Repeat prescriptions

Please allow 48 hours notice for repeats.  These can be arranged via nominated chemist so we can send it by EPS as it is safer and quick.

Patient Access:

If you want to book appointments on line, put in your prescription request, checkthe comments your results by the doctor or change contact details, please come in to the surgery with photo identification(passport/driving licence/etc) to get a log in so you can use the online system. This gives you the freedom to book appointments, send requests for medication, etc whenever you want on line. Patients are advised not to book more than 1appointment per month on line.

Compliments, Comments and Complaints

Your opinion counts. Please tell us your ideas and tell us when we get things wrong. You can talk to the Practice Manager or contact her in writing. A copy of the Practice complaints procedure is available from reception. Please fill an FFT form when you come in to see a clinician to give us your views.

Rights and Responsibilities of patients

If you cannot attend an appointment - for whatever reason - please let us know, this will help us to provide a better service, and may prevent other people from being kept waiting. Please make sure you tell us about change of address or contact number too. Patients on Diabetic register, COPD, Asthma or cardiology registers must come for an annual check up so the nurse/doctor can review you and help control the illness.

Use of Personal Health Information

The Practice manages the confidentiality of your medical records in accordance with the Data Protection Act 1998. Please note that medical records are subject to inspection by the Primary Care Trust or its equivalent, for the purpose of financial audit, record validation and research. Should you wish your records to be excluded from such inspection or use, please speak with the Reception staff.

The following people may access your records in the course of providing your care: GP, Practice Nurse, Receptionists (to file letters etc), District Nurses and Health Visitors and other professionals involved in your care.

Rudeness

The Doctors and staff of Anywhere Practice are not prepared to tolerate rude or abusive behaviour. Any such behaviour may lead to removal from our list and reported to Barnet CCG.

Primary Medical Services

Barnet Clinical Commissioning Group (Barnet CCG) provides and commissions health services for all residents of the Borough of Barnet.

Tel: 020 8952 2381

www.barnet.nhs.uk

Westgate House, Edgware Community Hospital, Burnt Oak Broadway Edgware, Middlesex HA8 0AD

Care Data:

Better information means better care leaflet has been sent out to all by the NHS. If you do not wish your records to be uploaded please fill the forms to opt out and hand it at the surgery

NHS SUMMARY CARE RECORD:

Patients can choose to have their SCR available for healthcare staff or not. Because the SCR is an electronic record, it will give healthcare staff faster, easier access to essential information to provide safe treatment in an emergency when GP practice is closed. You can choose to opt out, if you wish, by filling in the form at the surgery.

CQC report

Please check on cqc website for the report by selecting our surgery (www.cqc.org.uk/content/doctorsgps).

All surgeries that have had CQC inspection have been given a rating on the website. We were rated Good and were advised to improve in our cold chain. Since the inspection, we have installed devices to monitor our cold chain supply better. The follow up check has been done and we are rated Good.

 

Please check NHS website for personal viral induced wheeze plan and follow instructions on "Looking after your child during episodes of viral induced wheeze".  There is a poster in the surgery as well.

Communications text for various channels

We are joining up your health and care records to improve the local services you receive.  What does this mean for you?

Being able to see your health and social care records at any time and in different places means health and care professionals can make quicker and safer decisions about your care.

Health and care professionals have shared information on paper for many years- we now plan to do this using digital technology.

GP practices and other health care organisations are joining up the electronic records of all adults and children across Barnet, Camden, Islington, Enfield and Haringey(north central London) so that those delivering care can understand all your needs and make the best decisions about your care with you.

If you do not wish to be part of this, you can opt out.

You can read more about this programme at:

www.northlondonpartners.org/joined-up-health-record  

 



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