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Friern Barnet Medical Centre
16st Johns Villas, Friern Barnet Road, N11 3BU

Tel: 0208 368 1707    Email: friernbarnetmedicalcentre@nhs.net


Practice Survey

Please see sample of questionnaire used for the survey. This was designed by the practice and discussed with the Patient Participation Group. Any ideas and suggestions arising from meeting with the PPG were incorporated into the final survey. A total of 100 questionnaire were handed out , 72 received back. Opinion was sought for GP partners, Salaried GPs, Nurse, healthcare Assistant and reception staff.

These were the questions asked and responses:

Q1 Did you feel your doctor/Nurse understood your problem?

Yes 70 No 2 N/A 0

Q2 Did the doctor/nurse undertake appropriate examination?

Yes 69 No 2 N/A 4

Q3 Did the doctor/nurse seek your permission before examination?

Yes 69 No 2 N/A 1

Q4 Did the doctor/nurse explain to you what would happen next?

Yes 69 No 1 N/A 2

Q5 Did you feel you were involved in the care plan offered to you?

Yes 66 No 3 N/A 3

Q6 if you are going to be referred to a hospital, were you given a choice of hospital?

Yes 37 No 3 N/A 32

Q7 Did you receive information about your condition or where to get it from?

Yes 61 No 3 N/A 8

Q8 Were you happy with the service from Reception staff?

Yes 69 No 0 N/A 3

Q9 Were you happy with the service from our nurse?

Yes 56 No 0 N/A 16

Q10 Are you happy with the services provided by our practice?

Yes 69 No 1 N/A 2

Q11 Is a 10 minute appointment long enough?

Yes 54 No 16 N/A 2

Q12 Did you have significant problem in making your appointment?

Yes 12 No 56 N/A 4

These are some of the comments made in free text

-Long wait for routine appointments, although this is a big problem everywhere.

-Staff are very helpful and friendly

-Waited 45 minutes to be seen even though we had an appointment.

-The doctors, reception, nurse are excellent.

-Nurse is very lovely she did very well to make me feel relaxed during a smear.

-Friendly and informative-Excellent

-Sometimes difficult to get through on telephone to make appointment.

-Lovely surgery, nurse is especially good with children

-I have always found the doctors,erceptionists and nurse very helpful.

-I have been extremely happy with the care I have received at this practice, from the reception staff to doctors, everyone is pleaseant and helpful.

Comment form Partners

This survey confirms that largely patients are satisfied with the access, opening times, reception staff, nurse, doctors and the practice generally.

We have always had a lot of patients telling us casually and during consultations that they are happy with the practice.

Any dissatisfaction is dealt with speedily and to the satisfaction of all parties.

To see certain doctors, patients have to wait 2 weeks for routine appointment. The doctors are fully booked and to maintain safe and effective practice, we cannot increase daily appointments for these doctors.

In some of our neighbouring practices, patients have to wait 4 weeks for a routine appointment.

 


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